Frequently asked questions
Answers to common questions around products covered by energy efficiency regulations, and responsibilities for manufacturers, suppliers and retailers.
Which products are regulated for energy efficiency?
A product is regulated for energy efficiency if it is:
- Included in the Energy Efficiency (Energy Using Products) Regulations 2002 (the regulations).
- Included in the scope of the relevant standard - to find out which standards apply and for more information about the scope and exemptions, download the relevant product information sheet in the Summary of products table.
- New - the regulations do not apply to second-hand goods.
- Being made available for sale in New Zealand.
Which standards apply?
To find out which standards apply to a product, refer to the regulations or the relevant product information sheet in the Summary of products table.
What happens when standards or regulations are updated?
Periodically, a revised or amended version of a standard that is incorporated under the regulations may be published. The regulations must be amended to incorporate that revised or amended version before it can apply under the regulations. Proposed changes are notified and consulted on as part of this process.
When the regulations are updated, you can continue selling any existing stock that has already been manufactured in, or imported into, New Zealand before the introduction date, regardless of whether or not it meets the new requirements. However, any new stock manufactured in, or imported into, New Zealand after the updated regulations come into force must meet the new requirements.
Who is responsible, and for what?
The responsibilities for meeting requirements for regulated products are:
- Product manufacturers/importers - ensure the product is properly tested and registered, meets energy efficiency and/or labelling requirements, and all information provided about the product is true, correct and accurate.
- Product retailers - ensure products they sell are registered and display or supply labels with any products under labelling regulations.
- EECA - the regulatory authority which gathers information, offers advice to help manufacturers, importers and retailers meet their requirements, and monitors for compliance.
How do I meet the product testing requirements?
To meet product testing requirements you are legally required to:
- Test your product to the test method outlined in the relevant standard - testing by any other method or standard is not sufficient.
- Obtain a full, laboratory test report - an electrical safety test report or CE certification is not sufficient.
- Provide the full report when applying to register your product - you must supply the whole document, or at least enough information to verify each piece of information required in the registration application - the front page of the test report alone is not sufficient.
We recommend you attach a copy of the report when filling in your online application - if you don’t, EECA will automatically request a test report and you will be legally required to provide it within five working days.
Are there other testing requirements (e.g. safety)?
These regulations deal only with energy efficiency testing. Product suppliers must also ensure they are meeting requirements under any other regulations.
What are the energy performance requirements, and how do I meet them?
To be legally sold in New Zealand, a regulated product must perform at least as efficiently as the required minimum energy performance level, which is set out in the relevant standard.
To find out which standards apply, or get a summary of the minimum energy performance requirements, download the relevant product information sheet in the Summary of products table.
Note that some regulated products do not have minimum energy performance requirements - just energy rating labelling requirements. Some have both. It is your responsibility to find out what the requirements are for your products, and ensure you are meeting them.
Energy Rating Labels give consumers simple, comparable information about a product or appliance’s energy use. They encourage people to choose more energy efficient products.
To find out if an Energy Rating Label is required for a product, download the relevant product information sheet under the Summary of products table.
The relevant product standard describes requirements for the label design and format. The Energy Rating Label template can be downloaded from the Energy Rating Product Registration site. You will need to log in and start an application in order to download the templates. Find out more about registering a product below.
It is not a legal requirement to include a copy of your Energy Rating Label when applying to register a product, though it is highly recommended. However, it is a legal requirement that the Energy Rating Label is attached to, or included with, every product that is sold or displayed.
Am I legally required to register all regulated products?
Yes. Products that are regulated for energy efficiency must be properly registered before they can be legally sold in New Zealand. A company must have a registered office in New Zealand to legally register products here.
Once a product has been registered for a year, you must provide statistical information on sales, import and export data annually to EECA. This is used to help measure the shift in product efficiency over time. You need a user account to submit this information.
Data must be submitted each year by 1 August, for the period 1 April to 31 March. For example: 1 April 2011 to 31 March 2012 must be received by 1 August 2012.
Each product model (or product “family”) must be registered. A separate registration is usually required for each different product model.
There are some instances where products can be grouped together as a “family” in a single application. The exact definition for a product family is given in the relevant standard, however in general, products may be registered as a family if:
- Each product has the same physical characteristics (e.g. size, shape)
- Each product has the same energy performance and test report.
Note, if one product fails a “check-test”, registration is cancelled for the whole family of products.
Products are registered via the Energy Rating website. To register a product, you need to create a user account.
To complete a registration, you will need the brand, make and model of your product, an electronic copy of your test report, and an electronic copy of the Energy Rating Label.
Make a note of your registration number when your application is accepted – you will need this when reporting annual sales data.
Once a product is registered, product information becomes publicly available on the Energy Rating website. Other details are held by EECA and used only for administration and communication between EECA and your company.
For more information, read about the product registration process on the Energy Rating website:
- Complete the online application form on the Energy Rating website:
- Company contact details
- Individual contact details – this should be the main person dealing with product registration
- An email address – for updates from EECA about the product’s application and any future notices about upcoming changes to standards and regulations. You may wish to set up a generic email address in case you leave the company, e.g. email@example.com
- A website address (optional).
You will receive a username and password to use when logging in and applying to register a product – take note of these.
What if I get an error message when applying to register a product?
There are two types of error messages you may receive while applying online to register your product.
- Warnings - usually a prompt for you to check the data you entered, as it appears to be wrong. Applications with warning can still be submitted.
- Fatal errors - occur if the information you enter does not meet the required criteria. You will also receive an error message if you have left required fields empty. Applications with fatal errors cannot be submitted until they are corrected.
How are applications for product registration processed?
EECA checks product registration applications to ensure they have been completed properly, at which point they are accepted.
Applications can only be processed once all required or requested information has been provided. Applicants are responsible for ensuring all information provided is complete, accurate and true.
Once EECA has processed your application, you will receive an automated email notifying you whether your application has been accepted. The email will include a product registration/ID number – make a note of this, you will need it when reporting annual sales data to EECA.
How long are product registrations valid for?
A product’s registration remains valid for as long as it meets the requirements specified in the standard referenced in the current regulations, unless it fails check-testing (see below for more information).
Does EECA check if claimed energy performance matches actual? (Check-testing)
Periodically, EECA and/or its Australian Government equivalents will select products to be check-tested to ensure the actual energy performance matches what is claimed in that model’s registration.
If a product fails check-testing, you may no longer be able to sell it. Details outlining this process can be found on the Energy Rating website or from EECA
How does EECA protect my information?
EECA is required to treat all statistical information confidentially and will not publish information in any form that may identify suppliers.
Where can I get more information?
Find more about regulated products and how to meet your legal obligations on EECA’s website.
Further information on the Equipment Energy Efficiency (E3) Programme (which develops joint Australian and New Zealand regulations) is available on the Energy Rating website.
If you have any questions, email us at firstname.lastname@example.org or phone on 0800 358 676.