The Official Information Act (OIA) promotes public access to information held by Government agencies. Its guiding principle is that information should be made available unless a good reason exists under the Act for withholding it.
Making a request for information under the OIA
Contact us and outline the information you would like to request — be as specific as possible. You can also contact us if you need help making a request, or if you have any questions about a request you've already made. We'll contact you if we need help understanding your request or responding to it.
Responding to your request
We'll respond to your request no later than 20 working days after we receive it. We will advise you if we need to extend the time limit and our reason for doing so — for example if you request a large amount of information or we need to request information from other agencies.
We may withhold information relating to your request if there is good reason to do so under the Official Information Act.
You can complain to the Ombudsman if you do not think we have complied with the requirements of the Official Information Act — for example if you don't agree that information should be withheld.
Publicly available information
We will let you know promptly if information is already publicly available on our website.
Official Information Act responses
Each month, we publish responses to requests for information under the Official Information Act. An explanation about information that is withheld is set out in the response.