About this site
- Site owner
- Social media moderation policy
- Transparency statement for information collection
- Questions and complaints
- Contact details
This is site is owned and maintained by the Energy Efficiency and Conservation Authority (EECA).
Material featured on this site is subject to copyright protection unless otherwise indicated. The copyright protected material may be reproduced free of charge for personal use without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a misleading context. Requests and enquiries concerning the reproduction of information on this website for any purpose other than personal use, or the use of scripts or codes, requires permission from the Communications Team at EECA.
The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.
You may browse and access information contained within this website without providing any personal information. Where you voluntarily provide personal information (e.g. through online forms or email requests), we will only use that information for the purpose for which it was intended and to communicate with you.
We will keep any such information secure and will not disclose it to any third parties. To view any personal information held by us, or if you have any concerns about personal information that we hold and wish to request its correction, you can email us or write to us.
Like most websites, we collect statistical information about your visit to help us improve our website. This information is used for no other purpose and all users are anonymous and not personally identifiable. We collect information on:
- IP addresses
- search terms
- pages accessed and links clicked
- dates and times of visits
- the immediate previous site visited
- operating systems (eg Windows, Mac)
- web browsers
We welcome your comments and encourage discussion on our social media pages and will join conversations when appropriate, but we reserve the right to moderate content and remove any posts which are considered offensive or inappropriate; or which violate copyright or other legislation. This includes content that may be considered spam or which is blatantly commercial (advertising products or services). Anyone repeatedly violating our guidelines may be blocked from our pages.
Moderation will usually take place within office hours. (Mon - Fri 8:30 am - 5:00 pm)
Please note that these social networking sites are public and searchable on the internet. For your own security and privacy, please do not share any personal or sensitive information when posting or commenting on our pages. Please do not post photos or videos of people without their consent.
Comments and other content posted by users do not necessarily represent the views of the Energy Efficiency and Conservation Authority - nor do we officially endorse any external links appearing on our pages.
Thank you for following us.
As part of our work under the Energy Efficiency and Conservation Act 2000 (the EEC Act), EECA collects certain information. This information falls under two main headings:
sales data; and
information required for compliance and enforcement purposes.
Under regulation 9 of the Energy Efficiency (Energy Using Products) Regulations 2002, persons who import or manufacture certain products in New Zealand are required to provide EECA with information as to the products they have sold, imported or exported. This information is then used to compile statistics on energy efficiency and conservation. Information provided to EECA under regulation 9 is subject to the protections in section 38 of the Energy Efficiency and Conservation Act (EEC Act). This means that EECA cannot disclose that information to anyone else, except for the purposes of prosecution, and EECA may only publish statistical information if it is arranged in such a manner as to prevent that information from being identifiable as information relating to a particular person, save with that person’s express consent.
Information for compliance and enforcement purposes
As the relevant regulator under the EEC Act, EECA is also responsible for ensuring compliance with the Act and its associated regulations, including taking enforcement action where necessary.
As part of this function, EECA may collect information from the following sources:
surveys of product suppliers/outlets and vehicle traders;
monitoring of online trading;
monitoring of online and print advertising and information;
as part of participating in joint compliance activity under the Trans-Tasman Equipment Energy Efficiency (E3) Programme;
product check testing;
onsite checks to determine compliance and the status of a particular trader.
Such information is collected for the purposes of establishing whether traders are complying with the EEC Act and regulations. In collecting information for compliance and enforcement purposes, EECA considers core principles including proportionality, consistency, transparency and fairness.
For information regarding how to make a complaint about EECA’s information gathering activities, please email firstname.lastname@example.org. Where applicable, complaints may also be made to the Office of the Privacy Commissioner and the Office of the Ombudsman.
The Energy Efficiency and Conservation Authority is committed to delivering first class services. If you think we are not meeting this standard, whether in relation to our compliance and enforcement functions or in relation to other aspects of our work, we would like to hear from you so we can put right your complaint, and to improve our services.
How to ask a question or make a complaint
You can telephone, email or write to us.
We ask for your contact details so we can respond directly to you. However if you wish to make a complaint anonymously it will be treated with the same level of importance.
How long will it take?
We will endeavour to answer your question or complaint immediately. If we need to work with others to resolve your complaint it may take longer. You will always be advised in writing when your complaint has been received.
All questions and complaints are taken seriously and handled with immediate priority. We will ensure you are treated with respect and in a professional manner.
You can telephone, email or write to us.